Your satisfaction matters. If a product you bought from NOQTA does not suit you, you can exchange or return it under the conditions below, in line with the Consumer Protection Law of the Sultanate of Oman.
Time limit
You can ask for an exchange or a return within 7 days of receiving your order.
Conditions
- The product is unused and in its original condition.
- It is in its original packaging with all its parts.
- The purchase is shown by the order number or invoice.
Products that cannot be exchanged or returned
- Used products, or opened products showing use (tested pens, opened paints and glue).
- Products printed or personalised for you.
- Products sold as "final clearance" or marked non-returnable.
- Gift cards and digital vouchers once sent.
Damaged or wrong item?
If a product arrives faulty or different from what you ordered, tell us within 48 hours of delivery with a photo, and we replace it or refund it in full at our cost, delivery fee included.
How to ask for an exchange or return
- Open your order from My account or the link in the confirmation and choose "Request an exchange or return", or message us on WhatsApp with the order number.
- We review it and reply within one working day.
- We agree on a pick-up or drop-off time.
- After checking the product we send the replacement or the refund.
Refunds
- Refunds go back to the original payment method within 7 to 14 working days after we receive and check the product.
- Cash-on-delivery orders are refunded by bank transfer.
- The original delivery fee is refunded only for faulty or wrong items.
- For returns that are not due to a fault, the pick-up fee may be deducted.